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Top Leadership

Management focus is internal - benefits for the organizations are: results, profitability, etc. The leader focus is on people - internally on motivation and increasing morale and externally on improving quality and customer service. Employees would not only produce quality and give excellent service when they are inspired to through effective leadership. In a self directed work environment every team member needs to exercise leadership.

Leadership roles are not solely confined to people with managerial positions and responsibilities. It is essential for every team member to have an attitude as a leader. Excellent teamwork begins with every individual taking initiative to perform the leadership roles within them.

To perform self-leadership, each team member must make sure that innovation and change take place by using the following processes:

  • Vision: Have a vision of where they are going - of what they are going to achieve.
  • Plan: Leaders are not just dreamers; they turn their visions into achievable goals and objectives.
  • Communication: Communicate their plans in a way that generates enthusiasm for team members to share the vision.
  • Build Trust: Communicate a climate of trust, which encourages openness, the willingness to change and learn, as well as commitment to their plans.
  • Self Initiation: Leaders exercise self initiation and demonstrate commitment.

 

Objectives

  1. To enhance awareness in your behaviours, needs and values and how this will give an impact to your ability to effectively lead and influence others.
  2. To develop a personal plan for maximizing your leadership effectiveness by:
  • Learning what effective self-leadership is
  • Assessing your current strengths
  • Identifying your areas of opportunity for improvement

In order to achieve these objectives, you would have a varieties of experience in which some may resemble your daily encountered situations you experience. After each activity you will be asked to give each other feedback on what you have observed. This feedback is critical to the success of the programme.

 

Methodology

This programme uses a combination of training aids and methods such as lectures, activities, exercises, real life case studies, group discussion, games and debrief, question and answer to enhance learning. The learning process is experiential and highly interactive.

This experience would provide many insights and understandings on the importance of leadership role in the team, communication, working under stress, resolving conflict and continuous quality improvement.

 

Who Should Attend

This workshop is designed for managers who wish to enhance their leadership skills towards having a better team spirit. It is applicable to everybody in the organisation. They would learn how to recognise and tailor their leadership approach accordingly.

 

Programme Outline

Leadership style and managing People

  • Trust and leadership - understanding the relationship
  • Establishing rapport – depth and frequency
  • Understanding the principles of leadership in a team
  • Vision- the driving force of leadership
  • Communication and leadership - the consequences of good and poor communication.
  • How to coach others to grow up in the corporate world together

a)  The power of teamwork
  • Why is teamwork a must in your organization
  • How to show interest in your members and motivate them to want to work with you
  • Synergy of ideas, skills, expertise and commitment

 

b)  Emotional Intelligence

  • Managing personal problems at home and professional problem at work
  • Managing the emotions of difficult customers- angry, awkward, demanding, insensible
  • How to coach others and help to solve problems using EQ
  • How to manage your team’s emotion and others

c)  Delegation of daily task

  • The 5 rules of delegation at work
  • Empowerment and delegation of work to the right people
  • Setting expectations and objective before delegation

 

e)  Motivating your team for greater success

  • Managing the 4  basic human personality styles
  • What motivates each style
  • How each style reacts under tension
  • Inculcate 360 degree feedback culture at work

 

f)  Problem solving and decision making

  • The 10 secrets to solving problem at work

 

Application :  Action plan after training



 

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