Often internal communication starts at the top and trickles downwards.If the originator has no clear direction, a message intended for your customer may get distorted. Everyone is the originator of a message now and then.
How clear and concise a message from the management gets conveyed throughout your organisation and to your customers depends on the chain of people it goes through before reaching them.
When we fail to communicate effectively, misunderstanding, conflict, politics, unnecessary ill feelings and even technical problems can occur leading to accidents. Organisation suffers financial loss and staff morale is affected. These problems can all be avoided if EVERYONE learns how to communicate well.
Powerful Communication Skills for Everybody
Programme Objectives
In this 2-day Master Communicator program, participants will learn how to use the right tools to communicate effectively anytime anywhere.
Establish and maintain a successful communication system with peers, superiors and customers.
Get utmost co-operation among staff.
Master listening skills to give what customers want.
Use the telephone correctly.
Negotiate a win-win deal
Persuade people to buy our ideas.
Influence subordinates to willingly do duties delegated
Counsel staff effectively.
Handle anyone just by understanding 4 major types of personalities
Send across clear, accurate and concise message.
Address criticisms, grievances, misunderstandings and miscommunication effectively.
Programme Outline
Day 1 - Morning
Starting a Conversation With Strangers
5 Steps to Effective Listening
Identifying and Eliminating Stumbling Blocks in Communication
How to Express Your Thoughts and Feelings Clearly
Afternoon
Evaluating Different Types of Communicators
Choosing The Best Way To Communicate With Different Types of People
Monitoring Your Listener’s Attention
The Use of Body Language, Facial Expression and Voice Variety To Enrich Your Conversation
Day 2 - Morning
Building Knowledge Reservoir To Sparkle Almost Any Conversation
Adding Flavour To Conversation
Leading and Managing Group Conversation
Pumping Enthusiasm Into your Conversation
Afternoon
Putting Your Message Across By Planning Your Conversation
Building Relationship and Friendship Through Effective Communication
Solving Conflicts, Grievance and Arguments
Developing Persuasiveness in Your Message
How to Sell Your Ideas Across to get Exactly What You Want
Often internal communication starts at the top and trickles downwards.
If the originator has no clear direction, a message intended for your customer may get distorted. Everyone is the originator of a message now and then.
How clear and concise a message from the management gets conveyed throughout your organisation and to your customers depends on the chain of people it goes through before reaching them.
When we fail to communicate effectively, misunderstanding, conflict, politics, unnecessary ill feelings and even technical problems can occur leading to accidents. Organisation suffers financial loss and staff morale is affected. These problems can all be avoided if EVERYONE learns how to communicate well.
"All the things you have to say remain unsaid or unimpressive if you cannot Speak with Impact."
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Interview on BFM 89.9
Increasing your Chances of Getting Hired, Jackson Ng, Mastermind International
Jackson goes through the typical problems that job interviewees face and how to overcome them
Jackson talks about what employers are looking for during interviews
