TOP LEADERSHIP PROGRAMME (2 DAYS)
( Specially design and created for management at Otis by Jackson Ng and Ramli)
WHY TOP LEADESRHIPPROGRAM?
Leaders of organization are often challenged to be result oriented, profit driven and expected to lead with high degree of people skills. It is stressful at times when leaders are pressured to achieve the bottom line as well as keeping the people they lead happy, excited and willing to go the extra mile for them.
PROGRAM OBJECTIVE
In this intensive training programme, the course leaders will share with the management at Otis how problems at work can be handled better, where the understanding and application of some critical leadership skills, conflict management skills and the ability to change the mindset of staff can help leaders to lead with more effectiveness and satisfaction.
OBJECTIVE OF TRAINING:
- Employ various conflict handling strategies and styles
- Better at handling conflict at work
- Be a better leader by being able to handle emotion’s of others
- Understand the cause of Change and how to lead change in your organisation
- Be a better presenter in front of any audience
PROGRAM OUTLINE
MODULE ONE- CONFLICT MANAGEMENT
- What is Conflict?
- Types of Conflict within Organizations
- 4 Sources of Organizational Conflict & Its Impact on Organization
- Conflict Outcomes
- Conflict Handling Strategies
- Conflict-Handling Styles
- Conflict Resolution Roles – Arbitrator, Mediator, Advocate
MODULE TWO: LEADERSHIP & INFLUENCE
- Relationship between Leadership & Influence
- Implications for the Leader
- Six Leadership Theories
- Four Leadership Styles
- 5 Zones of Influence
- 9 Influencing Tactics
MODULE THREE: CHANGE MANAGEMENT
- Recognizing The Need For Change
- 20th Versus 21st Century Organizations
- What is Change?
- Diagnosing The Need For Change
- Re-Balancing The Equilibrium
MODULE FOUR: PRESENTATION SKILLS for leaders
Providing Clarity to Your Message
- Your vocal communication
- Choice of words
- Your non-verbal communication
- The power of eye contact
Providing Clarity to Your Message
- The Speak with Impact System
- Six steps to creating the PERFECT presentation
- Structuring a short presentation: the PREP formula
- Structuring PERFECT business presentation: the 8 step approach
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