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MASTER COMMUNICATOR PROGRAMME
(Powerful Communication Skills for Everybody)
WHY Master Communicator PROGRAM?
Often internal communication starts at the top and trickles downwards. If the originator has no clear direction, a message intended for your customer may get distorted. Everyone is the originator of a message now and then.
How clear and concise a message from the management gets conveyed throughout your organisation and to your customers depends on the chain of people it goes through before reaching them.
When we fail to communicate effectively, misunderstanding, conflict, politics, unnecessary ill feelings and even technical problems can occur leading to accidents. Organisation suffers financial loss and staff morale is affected. These problems can all be avoided if EVERYONE learns how to communicate well.
PROGRAM OBJECTIVE
In this 2-day Master Communicator program, participants will learn how to use the right tools to communicate effectively anytime anywhere.
- Establish and maintain a successful communication system with peers, superiors and customers.
- Get utmost co-operation among staff.
- Master listen skills to give what customers want.
- Use the telephone correctly.
- Negotiate a win-win deal
- Persuade people to buy our ideas.
- Influence subordinates to willingly do duties delegated
- Counsel staff effectively.
- Handle anyone just by understanding 4 major types of personalities
- Send across clear, accurate and concise message.
- Address criticisms, grievances, misunderstandings and miscommunication effectively.
| Before training |
After training |
| Lousy at listening |
Excellent in active listening |
| Mediocre communicator |
Great at communication with all levels |
| Rigid and structured |
Can adjust your communication style with anyone you meet. |
| Not organised way of communicating |
Can convey what you think clearly and convincingly |
| Not consistent in presenting ideas and lack of ability to solve conflict |
Can sell your ideas powerfully and able to resolve conflict |
PROGRAM OUTLINE
Day 1 (Morning)
- Starting a Conversation With Strangers
- 5 Steps to Effective Listening
- Identifying and Eliminating Stumbling Blocks in Communication
- How to Express Your Thoughts and Feelings Clearly
(Afternoon)
- Evaluating Different Types of Communicators
- Choosing The Best Way To Communicate With Different Types of People
- Monitoring Your Listener’s Attention
- The Use of Body Language, Facial Expression and Voice Variety To Enrich Your Conversation
Day 2 (Morning)
- Building Knowledge Reservoir To Sparkle Almost Any Conversation
- Adding Flavour To Conversation
- Leading and Managing Group Conversation
- Pumping Enthusiasm Into your Conversation
(Afternoon)
- Putting Your Message Across By Planning Your Conversation
- Building Relationship and Friendship Through Effective Communication
- Solving Conflicts, Grievance and Arguments
- Developing Persuasiveness in Your Message
- How to Sell Your Ideas Across to get Exactly What You Want
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